An application for mobile phones and tablets, allowing Athenians to send municipal authorities requests and complaints or point to a specific problem, was presented on Wednesday by Athens Mayor Giorgos Kaminis, ANA reports.
Novoville, as the application is named, in pilot testing since October 2018, has so far received some 22,500 requests and returned 8,500 SMS messages and 2,500 push notifications to Athens residents.
At least 135 specially trained municipal personnel are on standby to handle anything citizens might report, i.e. problematic road lights, constructional defects on roads or pavements, abandoned cars, or more urgent incidents that require the immediate response of municipal authorities.
The app tracks the reported location and when a report has been processed or a problem has been resolved successfully, the person receives an update on his/her mobile phone or tablet.
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Photo Source: Wikimedia Commons License: CC-BY-SA Copyright: Πρωθυπουργός της Ελλάδας
