Two Greek students came up with the idea of creating an application to make communication between the hotel desk and guests easier and faster, ekathimerini.com reports int he following article:
The idea evolved and now the Tourismart app developed by Magy Kontou and Leonidas Kanellopoulos is being used in more than 400 hotels in 35 countries. The reason it succeeded, the pair tell Kathimerini, is simple.
“We found that errors often crept into communications between hoteliers and visitors from different countries, for reasons ranging from complex booking procedures to missed calls, but we also found that many hoteliers had trouble understanding their customers’ needs,” says Kontou. “With Tourismart, an app for mobiles and tablets, guests have direct access to all hotel services during their stay, such as room service, restaurant reservations, orders, tours guides and so on. For their part, the hoteliers can manage visitors’ requests from their tablets, receive feedback on services, and have access to behavior data regarding the interests and needs of each guest.”
Tourismart is currently available mainly at four- and five-star hotels (all-inclusive and boutique), while, in addition to Greece, the app also has a strong presence in Italy, France and Britain.
Read full story here.
RELATED TOPICS: Greece, Greek tourism news, Tourism in Greece, Greek islands, Hotels in Greece, Travel to Greece, Greek destinations , Greek travel market, Greek tourism statistics, Greek tourism report
Photo Source: Wikimedia Commons Copyright: Victorgrigas License: CC-BY-SA
Source: ekathimerini.com
