Ryanair announced Tuesday January 12 that its December customer service statistics showed that 86% of 44,000 flights in December arrived on-time.
Ryanair said in a statement that it got only 1 complaint per 1,300 customers.
It said there was less than 1 bag complaint per 1,000 customers while over 99% of all complaints were answered within 7 days.
“Ryanair operated 600,000 flights in 2015 and over 91% were on-time, as Ryanair continued to deliver industry-leading punctuality, during a period when it carried a record 101m customers,” the statement added.
The airline’s head of communications, Robin Kiely said: “Ryanair carried over 7.5m customers in December with 86% of our 44,000 flights arriving on-time as we continued to improve our customer experience, while over 91% of our 600,000 flights arrived on-time in 2015. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”
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