Ryanair released its July customer service statistics, according to which:
- 85% of over 62,000 flights in July arriving on-time (down slightly due to ATC issues in the UK, Germany and France, and bad weather in Europe).
- Less than 2 complaints per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 11.3m customers in July with 85% of our 62,000 flights arriving on-time, despite ATC issues in the UK, Germany and France, and bad weather across Europe. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
|
July |
2015 |
2016 |
|
On-time flights |
90% |
85% |
|
Complaints per 1,000 pax |
0.60 |
1.61 |
|
Bag complaints per 1,000 pax |
0.62 |
0.60 |
|
Complaints answered within 7 days |
99% |
99% |
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