Ryanair released its January 2018 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
– 87% of over 54,000 flights in January arriving on-time (up 1%)
– Just 3 complaints per 1,000 customers
– Just 1 bag complaint per 3,000 customers
– Over 99% of all complaints answered within 7 days
Ryanair’s Kenny Jacobs said:
“Ryanair carried 9.3 million customers in January with 87% of more than 54,000 flights arriving on-time, an improvement of 1% on January 2017. With our expanding route network and additional enhancements, including those recently announced as part of our 2018 “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”
| January | 2017 | 2018 |
| On-time flights | 86% | 87% |
| Complaints per 1,000 pax | 2.15 | 3.03 |
| Bag complaints per 1,000 pax | 0.67 | 0.39 |
| Complaints answered within 7 days | 99% | 99% |
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