With the start of test operations in mid-February 2018, Munich Airport became Germany’s first airport to try out a humanoid robot equipped with artificial intelligence.
In a trial period lasting several weeks, Josie Pepper will welcome travelers to the non-public area of Terminal 2. In her initial deployment, she will speak English and wait at the top of the ramp leading to the shuttle connecting the main terminal to the satellite building. She will welcome passengers and answer their questions about shops, restaurants and flight operations.
The pilot phase will help to identify how passengers feel about Josie Pepper. Josie’s “brain” contains a high-performance processor with a WLAN internet access. This creates a connection to a cloud service where speech is processed, interpreted and linked to the airport data. What sets the system apart: When this robot type speaks, it does not just deliver pre-defined texts. With its ability to learn, it answers each question individually.
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