Travelmole.com reports that Thomas Cook has acted swiftly to appease an unhappy customer whose complaints quickly went viral on social media.
The article explains how the operator sprung into action recently after the holidaymaker posted pictures of her hotel room in Hisaronu, Turkey, describing it as a ‘boghole’ and saying she had been ‘fobbed off’ after complaining in resort.
By the time the issue had been resolved, the post had been shared by over 55,000 people – as far as Sydney – and had received over 10,000 comments, most of them disparaging towards the travel tour operator giant.
Joanna Longbottom’s initial Facebook post, on Wednesday afternoon, noted she’d paid well over £2,000 for the 10-night holiday with her husband and 12-year-old child.
She refrained from naming the hotel but stressed: “This ‘family’ room has a campbed that is a) too short for a 12 year old b) requires a tetanus injection to go near it and c) is louder than a freight train when any movement is attempted on or near it.”
The customer also complained the balcony was only big enough for one chair and that she’d been kept awake by the noise of staff rearranging sun loungers at 4am, followed by the sound of wolves.
Encouraging her friends to publicly share the post, Ms Longbottom added she had previously private emailed Thomas Cook threatening a Facebook post but was told ‘you can do what you like’.
Read full story here.
RELATED TOPICS: Greece, Greek tourism news, Tourism in Greece, Greek islands, Hotels in Greece, Travel to Greece, Greek destinations , Greek travel market, Greek tourism statistics, Greek tourism report
Source: travelmole.com
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