Etihad Airways flight EY474 from Abu Dhabi to Jakarta on 4 May, operated by an Airbus A330-200 aircraft, encountered severe and unexpected turbulence about 45 minutes prior to arrival at Soekarno Hatta International Airport, according to the following announcement by the carrier.
A total of 31 passengers and crew were injured. Twenty two have been released from the airport clinic after being treated by paramedics for minor injuries. Nine other passengers and a crew member were taken to a local hospital.
As a result, flight EY475 from Jakarta to Abu Dhabi on 4 May has been cancelled. Etihad Airways has sent a support team from its home base in Abu Dhabi, and is assisting passengers scheduled to travel on this flight, by rebooking them on alternate flights or providing hotel accommodation.
Etihad Airways’ President and Chief Executive Officer James Hogan said: “Our pilots and cabin crew are to be commended for the calm and professional manner in which they dealt with this exceptional event, and the care they showed the passengers, despite several being injured themselves. It is testament to the high standard of our crew training that the effects of the turbulence were minimised. At no time was the safety of the aircraft, passengers or crew compromised.”
Passengers can contact Etihad Airways’ global contact centre on +971 (0) 2 599 0000 or can visit www.etihad.com for more information.
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