Coca-Cola HBC has selected OTE Group to provide IT support services in 19 countries, ANA reports. This is a new investment of 8.7 million euros in Greece, that safeguards business continuity and creates more than 80 new positions in the IT sector. This is the third ICT project developed by OTE Group on behalf of Coca-Cola HBC and at the same time the most complex in terms of IT support services that has ever been undertaken by the Group.
IT support services shall be provided by OTE Group to 26,000 Coca-Cola HBC users, across 19 countries (Greece, Cyprus, Bulgaria, Northern Ireland, Ireland, Romania, Switzerland, Italy, Austria, Slovenia, Bosnia, Croatia, Nigeria, Serbia, Hungary, Poland, Czech Republic, Slovakia, FYROM) delivered on a 24/7, year-round basis in their native languages, assuring efficient management and issues’ resolution across all enterprise information systems (Ordering, CRM, ERP, HR, etc). These services are already being provided in 8 out of 19 countries.
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