Forbes magazine’s contributor Seth Porges anayzes in the following article how Airbnb hosts should deal with bad reviews:
“Renting space on Airbnb can be thrilling, fun, and financially lucrative. It can also be downright stressful when it comes to reviews. This isn’t just because a guest who leaves a bad review can reduce your rental income, but also because the whole thing can feel personal; especially if the criticism is directed at you as a host, and not your home or location.
As a longtime Airbnb host who has rented homes both big and almost comically small (and spent years speaking to countless others in the game), I find that even the best hosts with the best spots are likely to deal with a bad review now and then. Thankfully, there are a few things hosts can do to reduce the impact of bad reviews, while still playing by the rules.
Wait It Out
While bad reviews can come out of nowhere, I find that it’s usually pretty easy to predict who is going to leave them. That super-happy guest who wrote you a note about how lovely your house is and how happy they are to be there? Probably not going to leave a bad review. The nit-picky traveler who seemed surprised by quirks that were clearly outlined in your listing? Well, you can guess where that one is going.
Thankfully, Airbnb doesn’t automatically publish reviews immediately, but rather waits for both the guest and host to submit theirs before publishing both simultaneously. The site gives you two weeks to write your side of the story, at which point things go live whether you submit a review or not.
Read full article here.
RELATED TOPICS: Greece, Greek tourism news, Tourism in Greece, Greek islands, Hotels in Greece, Travel to Greece, Greek destinations , Greek travel market, Greek tourism statistics, Greek tourism report
Source: forbes.com
